Customer Success & Inside Sales Specialist

Who we are:

Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring a Customer Success & Inside Sales Specialist – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

Summary

The Customer Success and Inside Sales Specialist partners with Velrose’s specialty retail and boutique customers through relationship-driven outreach, proactive follow-up, and order support. The focus is on nurturing long-term relationships, strengthening engagement, and providing a high-touch customer experience. This is a consultative, service-oriented role.

What you’ll be doing:

• Manage and support a portfolio of specialty retail and boutique accounts
• Conduct outbound and inbound calls to maintain relationships and follow up on opportunities
• Develop a strong understanding of customer preferences, buying history, and product needs
• Proactively recommend relevant products, new arrivals, and catalog updates
• Increase the number of customer touchpoints to support conversion and retention
• Facilitate orders and coordinate internally to ensure smooth processing
• Maintain accurate customer notes, activity tracking, and follow-up records

Qualifications and Requirements:

Required Experience and Skills

• 2 or more years of experience in customer success, inside sales, or phone-based sales
• Experience supporting retail, DTC, apparel, or consumer goods brands
• Comfortable making and receiving frequent phone calls
• Strong relationship building and communication skills
• Ability to adapt conversations to a wide range of customer types
• Clear spoken and written English

Preferred Experience

• Experience within lingerie, intimate apparel, or fashion wholesale
• Experience supporting boutique or specialty retail customers
• Familiarity with CRM systems and order management tools

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!