Who we are:

Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 25-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.

What we are looking for:

Are you detail-oriented, organized, and comfortable learning new technology?

eFlexervices is looking for individuals who are eager to learn and help businesses make a great first impression online.

We are currently seeking detail-oriented and process-driven Website Creation Specialists to join our growing team. In this role, you will create demo-ready websites for prospective customers using the client's no-code website builder. You will receive structured training, established Standard Operating Procedures (SOPs), and step-by-step guidelines to help you become proficient in the role.

This is an entry-level, production-oriented position. No prior website-building experience is required. The role is ideal for individuals who enjoy structured work, following clear processes, researching information, and maintaining accuracy in a high-volume environment.

What You'll Be Doing 

1. Website Creation & Production

• Create professional, demo-ready websites using the client's no-code Website Builder.
• Work from assigned tickets and follow established workflows and step-by-step instructions.
• Populate website sections with accurate business information, images, services, and other required content.
• Complete website components such as:
  • Business information
  • Company descriptions
  • Services
  • Pages
  • Images and photo content
  • Calls-to-action
  • Contact information
  • Other required website fields
• Follow established templates, guidelines, and formatting standards.
• Ensure websites are complete and ready for Sales demonstrations.
• Work toward the expected production baseline of approximately 25–30 websites per day once fully ramped, or approximately 20 minutes per website.

2. Business Research & Content Development

• Research prospective customers using publicly available online sources, including:
  • Google Business Profile
  • Facebook
  • Company websites
  • Social media platforms
  • Online directories
• Gather relevant and accurate business information, including:
  • Business name
  • Services
  • Company descriptions
  • Contact information
  • Business location
  • Photos and images
  • Other information required to complete the website
• Review available information carefully and use reliable sources when populating website content.
• Identify missing, conflicting, or unclear information and escalate when necessary.
• Ensure information entered into the website is accurate and complete.

3. Queue & SLA Management

• Work efficiently within a high-volume website creation queue.
• Review assigned tickets and prioritize work based on urgency and scheduled Sales demonstration times.
• Complete websites within required same-day or next-day turnaround times.
• Ensure assigned websites are completed before their scheduled demo whenever possible.
• Manage multiple tickets while maintaining accuracy and productivity.
• Communicate potential delays, blockers, or capacity concerns to the appropriate Team Lead.

4. Website Quality Assurance

• Conduct a self-review of every website before marking the ticket complete.
• Follow the established QA checklist and quality standards.
• Verify:
  • Business information
  • Spelling and grammar
  • Services and descriptions
  • Images
  • Contact information
  • Links
  • Buttons
  • Forms
  • Navigation
  • Page content
  • Formatting
  • Overall website completeness
• Check that website elements display properly and that there are no obvious layout or functionality issues.
• Identify and correct errors before submitting the website for completion.
• Escalate system issues, missing information, or other concerns that cannot be resolved independently.
   

5. Productivity & Performance

• Work efficiently toward established daily production targets once fully trained and ramped.
• Complete websites within the expected production timeframe while maintaining accuracy and quality.
• Follow established workflows and utilize available automation and tools to maximize productivity.
• Adapt workflow when manual intervention is required due to missing information, assets, or system issues.
• Maintain productivity while appropriately handling exceptions and escalations.
• Balance speed, accuracy, and quality rather than sacrificing quality to meet volume targets.
• Participate in productivity coaching and process improvement initiatives.
   

6. SOP & Process Compliance 

• Follow all website creation SOPs, workflows, and guidelines.
• Consistently use required checklists and quality controls.
• Complete required steps before marking a ticket as finished.
• Maintain accurate records and documentation as required.
• Stay updated on changes to the website creation process.
• Ask questions and seek clarification when instructions or requirements are unclear..
   

7. Team Collaboration

• Work closely with Team Leads, Quality Specialists, and Operations leadership.
• Participate in team meetings, coaching sessions, and calibration activities.
• Communicate issues and questions clearly and promptly. 
• Share best practices and collaborate to improve production quality.
• Support continuous improvement initiatives as the Website Creation program scales.

Qualifications & Requirements

Required Skills

• No prior website-building experience required. Full training will be provided on the client's website builder and production process.
• Strong attention to detail and ability to accurately enter, review, and validate information.
• Comfortable using computers and learning new web-based software and tools.
• Comfortable troubleshooting basic workflow or system issues and following documented troubleshooting steps. 
• Strong ability to research and gather information online.
• Good written English skills, including proper spelling, grammar, and accurate information entry.
• Ability to follow SOPs, checklists, and step-by-step instructions consistently.
• Strong organizational skills and ability to manage multiple tasks within a structured workflow.
• Comfortable working in a high-volume, production-oriented environment.
• Ability to prioritize tasks based on urgency and deadlines.
• Strong sense of ownership and willingness to review work before submission.
• Willingness and ability to learn and become proficient in the client's no-code website builder.
• Comfortable working within a ticket-based workflow.
• Ability to meet same-day or next-day turnaround requirements.
• Able to work independently while maintaining productivity and accuracy.

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!