Collections Specialist

Who we are:

eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring a Collection Specialist – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

We are seeking a highly organized and meticulous Collections Specialist to join our team. This role is focused on managing the complete collections cycle, ensuring timely follow-up, and maintaining detailed records for all assigned accounts. You will be the primary point of contact for resolving past-due balances, requiring strong communication skills and an analytical understanding of our invoicing and billing structure.

What you’ll be doing:

• Managing the complete collections cycle for assigned accounts, from initial outreach through resolution or escalation
• Crafting professional, clear email communications to customers regarding past due balances, payment plans, and account status
• Maintaining detailed account notes documenting all customer interactions, commitments, and next action plans with specific follow-up dates
• Making independent judgment calls on when to escalate complex disputes, payment issues, or at-risk accounts to management
• Reviewing signed contracts for accuracy and identifying discrepancies that may impact billing inquiries
• Proactively monitoring aging reports and completing weekly reviews of delinquent accounts to prioritize collection efforts
• Responding to customer inquiries in Service Cloud with empathy and professionalism while protecting company interests
• Collaborating cross-functionally with Sales, Support, and Billing teams to resolve billing issues and prevent future disputes
• Contributing to process improvements and assisting with special projects as needed

Qualifications and Requirements:

• 2+ years of collections or accounts receivable experience, preferably in SaaS or subscription-based business
• Proven ability to work independently with minimal supervision and meet collection targets
• Excellent written communication skills with experience crafting professional, persuasive customer emails
• Strong attention to detail in maintaining accurate, comprehensive account documentation
• Sound judgment in escalating issues appropriately—knowing when to persist and when to elevate
• Experience reviewing contracts and resolving billing disputes
• Proficiency in Excel/Google Sheets for analysis and reporting
• Experience with payment processing platforms or billing systems
• Comfortable navigating ambiguity and making decisions with incomplete information

Nice to have:

• Experience with Salesforce CRM and Service Cloud ticketing system
• Familiarity with SaaS billing models

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!