Customer Success Specialist

Who we are:

eFlexervices is a BPO company with a legacy spanning 23 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.
 

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Customer Success Support– we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

We are looking for a Customer Success Support who can provide ongoing support to our client and its customers. The role will support a start-up client who will help in writing SOPs, and learning the business in and out. You will also provide light email outbound sales to generate leads. As a Customer Success Support, you are expected to have excellent communication skills both written and and verbal. 

What you’ll be doing:

Customer Support & Knowledge Base Expansion

• Update and expand knowledge base articles for both Shopify apps

• Ensure documentation is clear, helpful, and up-to-date

• Ideally, bring experience with Shopify and app integrations to improve content quality

Outbound Sales Research & Email Outreach

• Segment and target a list of 5,000–10,000 Shopify stores for outbound email campaigns

• Write and send outreach emails to drive Send to Many installs and demo bookings

• Track outreach performance and optimize messaging

Customer Onboarding & Follow-ups

• Follow up with new customers to schedule onboarding calls

• Assist with initial setup guidance and best practices

• Level 1 support for customer inquiries via chat and email

• Writing internal support articles for common issues

Qualifications and Requirements:

• Experience using Shopify as a merchant or app user
• Strong writing skills (for both knowledge base and email outreach)
• Organized, detail-oriented, and proactive
• Experience in customer support, SaaS, or ecommerce
• Familiarity with tools like Zendesk, HelpScout, Intercom, or similar chat/email support systems
• Bonus: Experience with outbound sales tools like Apollo, HubSpot, or Mailchimp

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!