Who we are:

Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring a Virtual Assistant – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

Summary

We are seeking a growth-focused and proactive operator to own the day-to-day operational backbone of our Go-To-Market (GTM) and business functions. Serving as the right-hand to leadership in a lean setup, you will be a behind-the-scenes powerhouse responsible for keeping deals, contracts, payments, and vendor relationships moving accurately and on time, while building the automated systems that make repeatable work disappear. This high-trust role requires a multi-functional operator who balances structured financial and administrative execution with disciplined lead generation and sales operations. 

What you’ll be doing:

• Business & Financial Operations
  • Contract Operations: Send contracts, MSAs, Pilot Agreements, and templates (via DocuSign/HubSpot) for signature, track status, and systematically file signed copies to the correct customer records.
  • Invoicing & Payments: Process vendor, partner, and ad hoc invoice payments (via platforms like Rho); monitor, retry, and resolve failed payments daily.
  • Revenue & Usage Support: Monitor customer usage data regularly (e.g., Metronome) to flag accounts approaching overages, and pull usage/account data ahead of customer renewals to provide full context for terms review.
  • Customer Lifecycle & Offboarding: Confirm billing/subscription systems (like Stripe/Metronome) are updated upon customer offboarding and coordinate related Jira tickets.
  • Expense & Vendor Management: Manage recurring vendor billing, track partner/referral payments, process weekly reimbursements, and coordinate company card issuance/requests.
  • Internal Operations: Track security questionnaires to completion in a central status tracker and incorporate ongoing HR policy/handbook updates (via Rippling).
• Go-To-Market (GTM) & Sales Operations
  • HubSpot Command: Act as the CRM's gatekeeper. Create and maintain accurate CRM records/deals following discovery calls, keep attribution accurate, and ensure a "zero-leak" pipeline.
  • Pipeline Management: Follow up consistently on open deals to keep pipeline status current, update ARR dashboards, and circulate deal-status reports.
  • Growth & Lead Generation: Support outbound outreach, conduct market research, and build targeted Total Addressable Market (TAM) lists.
  • Outreach Systems: Organize and manage LinkedIn outreach sequences using tools such as LinkedIn Sales Navigator and StoreLeads, and manage shared team inboxes/calendars as needed.
• Systems Building & AI Leverage
  • SOP Documentation: Document clear, actionable Standard Operating Procedures (SOPs) in central hubs like Notion.
  • Process Automation: Maintain an AI-forward mindset—spotting process improvements and using low-code/no-code tools or AI productivity software (ChatGPT/Gemini/Claude) to eliminate manual, repetitive workflows.

Qualifications and Requirements:

• 1–3+ years of experience as a Virtual Assistant, Operations Specialist, Business/Sales Operations, or Executive Support in fast-paced environments.
• At least 1 year of solid, non-negotiable proficiency in HubSpot, particularly in creating and tracking deals.
• Proven experience handling sensitive invoicing, payments, and contract management end-to-end with absolute discretion and high-level accuracy.
• Ability to maintain keen attention to detail while juggling competing, detail-heavy workflows across both Business Operations and GTM.
• A hands-on proactive mindset with a track record of maintaining consistent daily output and closing loops independently with minimal structure.
• Strong comfort using or learning AI and automation tools to optimize personal and company workflows.
• Exceptional professional written and verbal English skills for B2B outreach, documentation, and internal updates.
• Quick to adapt to modern software stacks (e.g., CRM, LinkedIn Sales Navigator, DocuSign, Slack, Rippling, Jira, Rho, Notion).

This Role is NOT a Fit If You:

• Want a narrow, single-function role (this position fluidly spans finance, contracts, CRM, HR ops, and GTM support).
• Need heavy oversight and step-by-step direction rather than driving follow-ups independently.
• Are uncomfortable with financial/payment responsibility and close attention to detail.
• Are not interested in actively using AI tools to streamline your own workflow.
• Cannot prioritize tasks, communicate clearly, or take the initiative to solve process gaps.

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leave policies empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!